Frequently Asked Questions (FAQ)
1. What makes Ayurglow products different?
Our products are crafted with authentic Ayurvedic knowledge and pure natural ingredients. They are free from harmful chemicals, cruelty-free, and made with care to ensure safety, purity, and effectiveness.
2. Are Ayurglow products safe for all skin types?
Yes, our formulations are made to suit most skin types. However, since every skin is unique, we recommend a patch test before first use, especially if you have sensitive skin or known allergies.
3. Do your products have side effects?
Our products are herbal and ayurvedic, with no harsh chemicals. Still, results may vary person to person. If irritation occurs, discontinue use and consult a physician.
4. Are Odilite food products 100% natural?
Yes! Odilite offers pure and wholesome food items like millets, dry fruits, pickles, juices, and honey etc.—all prepared with care, without artificial preservatives, colors, or harmful additives.
5. How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You can pay using UPI, debit/credit card, net banking, or Cash on Delivery (available at select locations).
6. How long does shipping take?
Orders are usually processed within 24–48 hours. Delivery typically takes 3–7 working days, depending on your location. You'll receive a tracking link once your order is shipped.
7. What if I receive a damaged or wrong product?
We sincerely regret such instances. Please raise a request within 24 hours of delivery by contacting our support team with pictures and video of the product. We will arrange a replacement or refund as per our Return & Refund Policy.
8. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Once shipped, cancellation is not possible. Please refer to our Cancellation Policy for details.
9. Do you ship internationally?
Currently, we ship only within India. International shipping will be introduced soon.
10. How can I contact customer support?
You can reach us at:
Email: [email protected]
Phone/WhatsApp: +91-84569-86584
Website: odilite.in